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Job Summary

  1. Brief description

The position of Lounge Assistant consists primarily of taking care of visiting guests comfort and will include taking orders, serving food and beverages to guests at tables in dining establishment; and assisting with boarding logistics.

  • Strong communication skills;
  • Guest understanding – recognition and understanding of guests and their needs;
  • Interpersonal awareness – ability to observe guests and have a good awareness of guest needs and concerns;
  • Thoroughness – high attention to detail;
  • Drive for excellence – ability to set high standards and is motivated by imrovement;
  • Results focus – ability to deliver outcomes and objectives within agreed time scales;
  • Initiative – pro-active and take appropriate action without being asked;
  • Tenacity – demonstrate repeated effort in the pursuit of an outcome and the determination to overcome obstacles;
  • Flexibility – ability to adapt thinking and behaviour in order to suit the requirements of different situations / guest needs;

Self control ability to be highly effective in stressful situations and control reactions.  Ability to maintain composure, keep emotions in check, control anger, and avoid aggressive behavior, even in very difficult situations

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  1. Qualifications and requirements
  • High school – Grade 12
  • Hospitality diploma or equivalent.
  • MUST have own transport 
  • Able to work long hours, shifts including weekends and Public holiday



  1. Tasks
  • Ensure guests’ identification to ensure that they are appropriately directed;
  • Ensure that all guests are greeted with a warm, company welcome;
  • Ensure each guest feels at home and comfortable;
  • Check with guests to ensure that they are enjoying their
  • meals and take action to correct any problems;
  • Clean tables or counters after guests have finished dining or have had snacks;
  • Prepare hot, cold, and mixed drinks for guests; and chill bottles of wine;
  • Present menus to guests and answer questions about menu items, making recommendations upon request;
  • Serve food or beverages to guests, and prepare or serve specialty dishes at tables as required;
  • Take orders from guests for food or beverages;
  • Write guests’ food orders on order slips, memorize orders, or enter orders onto computers for transfer to kitchen staff;
  • Assist with boarding or arrivals procedures if so required
  • Ensuring that bedding and linen is clean and appropriate;
  • Ensure that the facility is clean at all times;
  • Assist with ad hoc projects / tasks as and when the need arises, ie; reception and switchboard.

Additional Information

  1. Working conditions
  • This position requires long, mostly shift orientated hours which include weekend and / or Public Holiday work.


Job Location:



R 3000

Closing Date:

31 Oct 2020


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