ITOC Shift Team Leader (Urgent)

Employer/Recruiter Name

Clever Heads Personnel

Website URL

Job Category

Skilled Full-Time

Job Title

ITOC Shift Team Leader (Urgent)

Job Summary

Position:               ITOC Shift Team Leader (Urgent)

Location:              Bellville

Industry:               Established company

Salary:                  R18-20k p/m negotiable on experience (benefits included)

Benefits               Pension, medical, shift allowance, cell & Internet allowance

Type:                    Permanent position



    • Send a WORD format CV that includes the below please:
    • ID no, nationality, equity status (African etc.) languages, address, notice period, current reason for wanting to leave & previous reasons for leaving, current & required salary, computer literacy, references & current neat photo.
    • Your certified Matric certificate, ID copy and highest qualification will be requested.
    • Provide a motivation for the position.


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Essential Requirements:

    • Grade 12
    • A+, N+, CCENT or CCT (100-490: Supporting Cisco Routing and Switching Network Devices).
    • AZ-104: Microsoft Azure Administrator, Linux+ or LPIC1.
    • Sound ITIL knowledge
    • Understanding of Service delivery management
    • Presentation skills
    • Power BI skills
    • Advanced Excel, PowerPoint and Word skills
    • Includes shift work



    • Ensure monitoring of ITOC clients is dealt within prescribed ITOC standards
    • Be point of escalation to Operators on alarms & associated commands
    • Assist with system admin tasks & maintain database of monitored objects
    • Compilation of reports.
    • Develop awareness of spectrum of IT technologies.
    • Take responsibility for development of SOP documents
    • Report abnormalities to OM
    • Double check operators work & enabling them by training
    • Custom reporting if requested
    • Ensure operational instructions are followed (e.g. client rotation)
    • Assist with team capacity and management
    • Ensure Team’s time is captured & committed correctly in ITRP

Additional Information

Job Location:



R 20000

Closing Date:

28 May 2021


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