Customer Service Administrator

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Job Category

Skilled Full-Time


Job Title

Customer Service Administrator


Job Summary

We looking to hire a Customer Service Administrator whose main area of focus is to assist with all day-to-day customer interactions specifically from a new client interaction and sales perspective and to work closely in other departments to ensure excellent customer service delivery. The successful candidate will be responsible for sales administration and overall interaction with Home Users regarding all sales (product and service related) enquires and new orders.

 

Responsibilities

  • Achieve sales/revenue targets
  • Checking prices and customer information and documentation where requires; relaying the correct product information to customers
  • Respond professionally and timeously to customers queries Company products and services (via – Email and Phone)
  • Updating systems
  • Assist customers with sigh up ordersvia telephone or e-mail
  • Assist with feedback to customers on customer orders in a timely manner
  • Assist with escalated customer service tickets and/or complaints, ensuring it is resolved efficiently.
  • Identify areas for customer service improvements and make recommendations where necessary

 

Experience and Requirements

  • Grade 12
  • Customer Service experience, a minimum 1 – 2 years
  • An understanding of the IT industry
  • Experience in Telecoms/Internet Service Providers
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Additional Information


Job Location:

Midrand, South Africa


Salary:

R 10000


Closing Date:

2019-01-07


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