Customer Relations Officer

Employer/Recruiter Name


Website URL


Job Category

Skilled Full-Time


Job Title

Customer Relations Officer


Job Summary

 

 

CUSTOMER RELATIONS OFFICER VACANCY

A Pretoria  based BMW mechanical company is seeking a CUSTOMER RELATIONS OFFICER  to execute, co-ordinate and manage the CUSTOMER RELATIONS . Must have at least 2 years’ experience in a similar position along with e-commerce experience (Including social media marketing).

DUTIES

  • Researching latest CUSTOMER RELATIONS  concepts, tools, and opportunities
  •  Setting up new automated CUSTOMER RELATIONS messaging using various CUSTOMER RELATIONS  platforms, working with IT and design
  •   Strategizing the CUSTOMER RELATIONS funnel and touch-points
  •   Reporting and maintenance on CUSTOMER RELATIONS  channel performance
  •   Setting up and quality control of newsletters
  •   Reporting on newsletter performance
  •   Utilizing previous research and reporting in order to develop an effective newsletter plan
  •   Segmentation of the newsletter database to effectively target subscribers
  •   Executing, coordinating and managing automated mailings
  •   Utilising results of reporting to optimize automated mailings
  •   Conducting research to identify opportunities for additional automated communications
  •   Subscription database management and identifying new ways to grow subscription base
  •   Researching industry best practice and new technologies and making proposals for implementation.

Requirements The ideal candidate will:

  • Have minimum two years’ experience working in the fields of communications, customer service, sales or equivalent. Experience using a CUSTOMER RELATIONS  system is a bonus.
  • Have excellent written and verbal communication skills in English. Command of multiple languages is a bonus.
  • Be proficient in the use of computers. Having a knack for using technology to create efficiencies in his/her work is a bonus.
  • Be able to perform under pressure, prioritise wisely, and quickly adapt to new responsibilities as we grow.
  • Display passion for changing the status quo, and have a reason to want to work in a tech startup.

Please send your CV to adv.seboko@gmail.com or mk.seboko@gmail.com

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Requirements


Duties


Additional Information


Job Location:

Pretoria, South Africa


Salary:

R 12000


Closing Date:

2018-10-08


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