Call Centre Consultant

Employer/Recruiter Name

FDC


Website URL

https://www.fourthdimensionconsulting.co.za


Job Category

Casual


Job Title

Call Centre Consultant


Job Summary

  • answer calls and respond to emails
  • handle customer inquiries both over the phone and by email
  • research required information using available resources
  • manage and resolve customer complaints
  • provide customers with product and service information
  • enter new customer information into system
  • update existing customer information

Education and Experience

  • high school or equivalent
  • proficient in relevant computer
  • knowledge of customer service
  • good data entry and typing skills
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Requirements

Grade 10, 11 or Matric


Duties

  • process orders, forms and applications
  • identify and escalate priority issues
  • route calls to appropriate resource
  • follow up customer calls where necessary
  • document all call information according to standard operating procedures
  • complete call logs
  • produce call reports


Additional Information


Job Location:

Johannesburg


Salary:

R 5000


Closing Date:

31 Aug 2020


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