Call Center Agents
Call Centre Agents at Sidqcon PTY( Ltd ) International Campaign
Pretora, First floor 0001 ( Pretorous Street inbetween KFC and Chickin Lickin its
Central Street ask for
Sidqcon is a US based marketing firm, having its support office in South Africa through its subsidiary and is looking to expand its team.
We are looking for highly talented professional who has energy and passion to to be a part of World Class team. We offer excellent salary package and career growth potential.
As a Customer Service Rep, you will be responsible for:
Resolve customer complaints via Calls, Emails, Web chat etc.
Resolves problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Taking ownership of customer issues reported and seeing problems through to
Researching, diagnosing, troubleshooting and identifying solutions to resolve customer
Build sustainable relationships and trust with customer accounts through open and
Following standard procedures for proper escalation of unresolved issues to the
appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper closure of all issues.
Document knowledge in the form of knowledge base tech notes and articles
Logging and keeping records of customer/employee queries
Seek the key success factor of doing new things in a very short time
Have a clear thought about industry and product
Excellent communication and decision-making skills.
Strong problem-solving skills
Excellent client-facing skills
Strong phone contact handling skills and active listening
Ability to multi-task, prioritize, and manage time effectively
At least holds matric.
A minimum working experience of Two years in marketing.